Help and FAQ
Warranty / Repair / Replacement
EDGE DESK offers a limited one (1) year warranty on our portable work station against defects in material and workmanship to the original purchaser. This warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners.
Warranty Returns: Please be aware that any returns outside of the initial 30-day guarantee window, but before the 1- year product warranty window, require customers to pay the freight costs, as well as any duties and taxes, to send the product(s) back to our warehouse.
Warranty Repairs: Any failure from normal usage will be repaired free of charge and THE EDGE DESK will return the product to you directly at our cost. A failure is a mechanical breakdown of or defect in the unit that affects the user's ability to operate the product as intended. If it is determined that the failure was caused by misuse or abuse of the product, repairs and return shipping will be at the customer’s expense. Customers outside continental US are responsible for all duties and taxes in addition to all shipping charges (inbound and outbound)
Warranty claims must provide proof of original purchase to obtain an EDGE DESK Return Material Authorization (RMA). Please email firstname.lastname@example.org and provide proof of purchase to obtain an RMA for your claim. Product returned without an RMA will be refused at the sender’s expense.
This warranty is limited to product repair or replacement, at EDGE DESK’s sole discretion. No refunds are available after the initial 30 day risk free period. The customer is responsible for shipping the product(s) back to The Edge Desk (at customer’s expense) for any warranty claim outside the 30 day risk free period, but before the end of the 1 year period. EDGE DESK will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers, as well as domestic customers outside of the continental U.S. (including: Alaska, Hawaii and U.S bases and territories) are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.
Absolute Satisfaction 30 Day Return Policy
If, for any reason, you are not completely satisfied with your EDGE DESK portable work station, or accessory, you may return it within thirty (30) days, in the original packaging, for a refund (excluding shipping charges, duties or taxes on the original order), less a 10% restocking fee. The customer is responsible for shipping the product(s) back to The Edge Desk (at customer’s expense). All returns must provide proof of original purchase to obtain an EDGE DESK Return Material Authorization (RMA), as well as be in like-new condition and in the original packaging.
Please email: email@example.com to obtain your RMA prior to returning goods. Goods received without a RMA will not be refunded. No refunds are available after the initial 30 day risk free period.
Once the product is received in like new condition, we will credit your original method of payment on file within 3-7 business days.
Customized or upgraded portable workstations and accessories are non-refundable. We do not accept returns on any type of custom orders. Customers will be responsible for all shipping charges.
No refunds are available after the initial 30 day risk free period.
This warranty and return policy superceeds any prior written or published policy. May 5, 2017