The Edge Desk System – Frequently Asked Questions

PRODUCT, SHIPPING, PAYMENT, ETC.


Product Information

  • What are the desktop dimensions?

    The Edge Desk is 20’” x 30”.

  • How heavy is the Edge Desk?

    The Edge Desk weighs 34.2 lbs.

  • What is the maximum load for the seat and the desktop?

    The recommended maximum seat load is 250lbs.
    The recommended maximum desktop load is 15lbs.


Shipping

  • Do you ship worldwide?

    Yes, we ship worldwide! Some countries may be subject to additional international shipping charges! Please email us at customerservice@theedgedesk.com for specific prices and questions. All orders are shipped via UPS.

  • Will I receive a tracking number?

    Yes, you will automatically receive a tracking number as soon as your order is shipped! If not, please email us at customerservice@theedgedesk.com with your order # and information.

  • Why is my tracking number not updating?

    The courier may take extra time to update their shipping portal, but rest assured that if you have received a tracking # that the item has shipped. Normally, courier will update the shipping portal when the item arrives at its next destination.

  • How long will it take to receive my order?

    You will receive an email that contains tracking information once your item(s) have been shipped – please allow up to 72 hours for processing. Once shipped most domestic orders take anywhere from 3 to 5 business days to arrive depending on the efficiency of the delivery service. However, sometimes backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible.

  • What if my order was returned to sender?

    If your order has been deemed undeliverable by the post it will be returned to us within 7 – 10 business days. If we can solve the problem, we will ship it back to you at no additional cost and you will receive another shipping email notification with tracking info. If we can’t figure out why it was returned to us, we may reach out to you for address confirmation or obstain a new address before we ship it again.

  • International customs and importing fees

    The Edge Desk prides itself on being loved around the world. We will work out shipping arrangements to any country. However, customers are 100% responsible for all international shipping charges, custom fees and importing fees. If an order is rejected by a customer once arriving in the country, the customer will be responsible for a 20% restocking fee and any shipping charges.


Payment Information

  • What payment methods do you take?

    We accept Visa, Mastercard, American Express, Discover cards.

  • Is it safe to enter my credit card information?

    All of your information is protected by SSL, meaning that your information is encrypted and can’t be stolen when it’s sent across the internet. It’s the same type of encryption used by banks. We work with one of the leading global payment providers – PayPal. PayPal is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

  • When will my card be charged?

    Your card is charged immediately after you make your purchase. For security reasons and the length of time it takes to produce each item, we cannot hold pending charges in our system and charge you when the item ships. See our Refund Policy to learn more about when we issue refunds.

  • How do I enter a discount card?

    You can enter your discount code in the “Discount Code” section located on the purchase page.


Understanding The California Proposition 65 Warning

  • A small amount of wood dust, brass, PVC or other elements on furniture and household items might seem trivial to many. The state of California, however, has taken the issue of ingredients in consumer products to a whole new level with its Safe Drinking Water and Toxic Enforcement Act, known as "Proposition 65."
    Originally, the proposition was intended to protect drinking water sources from chemical contamination. Over the years, however, the scope of the law has exploded. As the Los Angeles Times wrote recently, "Warnings (about Proposition 65) are everywhere: parking lots, hardware stores, hospitals and just about any decent-sized business."
    Proposition 65 requires warning labels on products that may contain any of 800-plus chemicals or ingredients that the California Office of Environmental Health Hazard Assessment (OEHHA) lists as a carcinogen or a reproductive toxicant. These include wood dust, brass and a multitude of other everyday elements. A flame retardant upholstery chemical currently required by the state of California to be added to upholstered furniture foams is now included among chemicals that require a warning under Proposition 65. This is why The Edge Desk has a Prop 65 warning label.
    Many of the elements listed under Proposition 65 are common everyday additives found in products such as jewelry, lamps, ceramic tableware, lead crystal glasses, electric cords, automobiles, beauty products and furniture.
    Because there is always a chance that wood dust or some other of the hundreds of ingredients listed in Proposition 65 could potentially be on our furniture or packing materials, we must include Proposition 65 warnings on our products or risk large fines under this law in California. In addition, we are required to use the exact wording for this warning specified by California: "This product can expose you to chemicals including [name of California Prop 65 substance [eg Tris(1,3-dichloro-2-propyl) phosphate (TDCPP )], which is known to the State of California to cause cancer or birth defects or other reproductive harm. For more information visit to www.P65Warnings.ca.gov/furniture. 
    Ideally, we would have placed these warnings only on our furniture products being shipped to California. However, The Edge Desk, like most furniture companies, builds products in large quantities for stock. At the time of production, we do not know where each item will eventually ship. We have no alternative except to place these warnings on all our desk, whether they end up in California or not. It is also important for all retailers to leave the warning on the furniture when they are shipping to people in California.
    The safety of our customers and our employees is of highest priority for The Edge Desk. We want to assure you of our commitment to offering the highest quality and safest products we can.
    While there may be different opinions about California label requirements with this California law, The Edge Desk must honor these compliance regulations.
    Most importantly, we promise to also honor the trust you have placed in us with your purchase or possible purchase of our products.