fbpx

Warranties, Returns and Repairs

Warranty Returns - AMENDED MARCH 25, 2020 DUE TO COVID-19

Warranty Returns: Please be aware that any returns outside of the initial 15-day guarantee window, but before the 1- year product warranty window, require customers to pay the freight costs, as well as any duties and taxes, to send the product(s) back to our warehouse.

  • Attention Customers:  Due to the Covid 19 situation, all warranty claims must be verified and receive authorization prior to returning your product.  Verification needed:  photo of original receipt showing purchase date of your desk, photo or short (less than 30 second video) clearly showing the issue you are experiencing. We will then review and send you an RMA number and address for shipping your product back to our warehouse. Warranty returns or repairs received without an RMA will not be returned or replaced.

Warranty Repairs - AMENDED MARCH 25, 2020 DUE TO COVID-19

Warranty Repairs: Any failure from normal usage will be repaired free of charge and THE EDGE DESK will return the product to you directly at our cost. A failure is a mechanical breakdown of or defect in the unit that affects the user’s ability to operate the product as intended. If it is determined that the failure was caused by misuse or abuse of the product, repairs and return shipping will be at the customer’s expense. Customers outside continental US are responsible for all duties and taxes in addition to all shipping charges (inbound and outbound) 

Warranty claims must provide proof of original purchase to obtain an EDGE DESK Return Material Authorization (RMA). Please email [email protected] and provide proof of purchase to obtain an RMA for your claim. Product returned without an RMA will be refused at the sender’s expense. 

  • Attention Customers:  Due to the Covid 19 situation, all warranty claims must be verified and receive authorization prior to returning your product.  Verification needed:  photo of original receipt showing purchase date of your desk, photo or short (less than 30 second video) clearly showing the issue you are experiencing. We will then review and send you an RMA number and address for shipping your product back to our warehouse. Warranty returns or repairs received without an RMA will not be returned or replaced.

15 Day Return Policy - AMENDED MARCH 25, 2020 DUE TO COVID-19

  • Due to the current COVID-19 situation, we are only able to accept returns of unopened, factory sealed cartons into our warehouses. Customers are responsible for arranging shipment and all return shipping fees to our warehouse, plus a 10% restocking fee. All returns require a return merchandise authorization (“RMA”), which must be requested within the 15 day return window from when you received your desk, and the return must be received within 15 days of RMA issue. Any returns received without an RMA, outside the return window, or in unsealed or non-factory resealed cartons will not be refunded or shipped back to you. Refunds will be issued via the original method of payment within 7-10 business days from receipt of unopened goods.

Return Policy - BEFORE MARCH 25, 2020

If, for any reason, you are not completely satisfied with your EDGE DESK portable work station, or accessory, you may return it within fifteen (15) days, in the original packaging, for a refund (excluding shipping charges, duties or taxes on the original order), less a 10% restocking fee. The customer is responsible for shipping the product(s) back to The Edge Desk (at customer’s expense). All returns must provide proof of original purchase to obtain an EDGE DESK Return Material Authorization (RMA), as well as be in like-new condition and in the original packaging. 

Please email: [email protected] to obtain your RMA prior to returning goods. Goods received without a RMA will not be refunded. No refunds are available after the initial 15 day risk free period. Once the product is received in like new condition, we will credit your original method of payment on file within 3-7 business days. Customized or upgraded portable workstations and accessories are non-refundable. We do not accept returns on any type of custom orders. Customers will be responsible for all shipping charges.

    • No refunds are available after the initial 15 day risk free period. This warranty and return policy superceeds any prior written or published policy. May 5, 2019.

Please note that due to the COVID-19 situation, we have amended our return policy