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FAQ

Product Information

The Edge Desk is 20″ x 30″

The Edge Desk weighs 28.8lbs.

The recommended maximum seat load is 250lbs.

The recommended maximum desktop load is 15lbs.

Shipping

Yes, we ship worldwide! Some countries may be subject to additional international shipping charges! Please email us at [email protected] for specific prices and questions. All orders are shipped via UPS.

Yes, you will automatically receive a tracking number as soon as your order is shipped! If not, please email us at [email protected] with your order # and information.

At times, the courier takes time to update their Shipping Portal but rest assured that if you have received a tracking #, the item has shipped out. Normally, courier will update the shipping portal at that time it arrives to its next destination.

You will receive an email that contains tracking information once your item(s) have been shipped – please allow up to 72 hours for processing. Once shipped most domestic orders take anywhere from 3 to 5 business days to arrive depending on the efficiency of the delivery service. However, sometimes backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible.

If your order has been deemed undeliverable by the post it will be returned back to us within 7 – 10 business days. If we can solve the problem, we will ship it back to you at no additional cost and you will receive another shipping email notification with tracking info. If we can’t figure out why it was returned to us, we may reach out to you for address confirmation or a new address before we ship it again.

The Edge Desk prides itself on being loved around the world. We will work out shipping arrangements to any country. However, customers are 100% responsible for all international shipping charges, custom fees and importing fees. If an order is rejected by a customer once arriving in the country, the customer will be responsible for a 20% restocking fee and any shipping charges.

Payment Information

We accept Visa,  Mastercard, American Express, Discover cards.

All of your information is protected by SSL, meaning that your information is encrypted and can’t be stolen when it’s sent across the internet. It’s the same type of encryption used by banks. We work with one of the leading global payment providers – PayPal. PayPal is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

Your card is charged immediately after you make your purchase. For security reasons and the length of time it takes to produce each item, we cannot hold pending charges in our system and charge you when the item ships. See our Refund Policy to learn more about when we issue refunds.

You can enter your discount code in the “Discount Code” section located on the purchase page.

Please note that due to the COVID-19 situation, we have amended our return policy